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Identity Assessment

12 questions to calibrate your training difficulty. There are no right answers.

Good morning.

Your training session will simulate a live phone call. No reading ahead — react the way you would on a real call.

Sessions
0
completed
Avg Score
—
last 10 sessions
Appts Set
—
success rate
Tier
1
difficulty level
Call Training Rotation
1 OF 3
📞
Inbound Phone Call
Customer called in wanting price. Set the appointment without giving a number.
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2 OF 3
📤
Outbound Follow-Up
Cold lead who visited 2 weeks ago. Re-engage on the vehicle — not the price.
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3 OF 3
🌐
Fresh Internet Lead
Submitted a form 20 minutes ago — talking to 3 dealers. Move fast, stand out, book the appointment.
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Recent Sessions
No sessions yet. Complete your first training above.
Turn 1
Inbound Phone Call
Customer is calling about inventory
Repetition: 0
Credibility: OK
CALL IN PROGRESS
C
Do NOT give price or payment — set the appointment Enter to send • Shift+Enter for new line

Pressure State

Repetition 0
Credibility Debt 0
Silence Debt 0s

Forbidden Behaviors

Don't give the price
Don't quote a monthly payment
Don't pitch features before you know what they want
Don't repeat yourself — pivot instead

Your Goal

Get a confirmed appointment — a specific day and time. Everything else is secondary.
Team Overview
Rep Dealership Role Sessions Actions
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